SHIPPING & RETURNS
We offer free US shipping. Most orders will be shipped via USPS Priority Mail within 1-2 business days. Once your order is shipped, you'll receive an email with a tracking link.
International shipping is now available. Rates will be calculated at checkout once you enter your mailing address. The cost of shipping does not include import duties and/or taxes. For more information on rates, we recommend you contact your local customs office. In some cases, orders may be delayed in customs. Unfortunately, we cannot help expedite a customs delay, but you can contact your local office for more information.
We offer free returns within the US. If for some reason you are not loving your Equal Uprise item/s, please head to the Returns page within 7 days of receiving your order and follow the steps to process a return. At this time we are unable to accept returns for international orders or items marked 'FINAL SALE'.
Refunds will be approved for items that are in new/unworn condition. If it is determined that the item is not in new/unworn condition, the item will be sent back to you and a refund will not be issued. Refunds are issued to the original method of payment. Please allow up to 10 days to see the credit in your account.
***Disclaimer: One of the traits of hand-crafted items is that every item is unique, which means that not every piece is exactly the same. For this reason, you may find slight variations in sizes and/or colors.
Please head to our Returns + Exchanges page within 7 days of receiving your order. Click the link to request an exchange and follow the instructions.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, the gift giver would have to initiate the return.
In the unlikely event that you receive a damaged item or experience an issue with quality, we ask that you contact us at email@example.com within 7 days of receiving the item. We will happily work with you to correct any quality issues and/or damaged items.
CANCELING AN ORDER
If you wish to cancel an order that has been submitted, we ask that you contact us as soon as possible at firstname.lastname@example.org. We will happily cancel any orders that have not yet been shipped.